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What to do when the customer becomes the candidate

There are very few businesses that can claim every Australian as their customer – unless you are one of the nation’s largest supermarkets. SEEK Insights & Resources talks to one of Harrier’s RPO clients Coles, about the reality that every candidate is also a customer.

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“’When you partner with an RPO it is because they have specialist expertise and can do it better than you… we needed to learn from others.’ Two years into a three-year transformation strategy, the change in resourcing for recruitment has taken Coles from a ‘post and pray’ approach to a much more effective talent acquisition system. Connor says it is already seeing better talent and improved retention rates from the first 12 months.”

– Christine Connor, Head of TA at Coles, talking to Belinda Parkes at SEEK