Knowledge centre

Case Study: Assessment Centre Delivery

Harrier Talent Solutions (HTS)┬árecently helped one of Australia’s leading providers of in-home care services to establish a new front-line call centre, sourcing a team of talented customer service professionals to provide 24-hour phone support to elderly and disabled adults.

HTS was looking for a special team: Individuals that would be able to effectively liaise with medical professionals and the family members of their customers, and also provide vulnerable adults with a high standard of care and efficient problem resolution.

Working with a new contact-centre building construction, interstate hiring managers and a very short project timeline, HTS designed and delivered a sourcing strategy and assessment framework that helped our client engage the best possible talent for their team, and for their customers.

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